Technical Support

Providing our customers the highest quality, bug-free software is our objective. We work hard at developing software to give you the best product we can. If you experienced a problem, we would like to know about it, so that we can serve you and make our software even better.

Each Hpmbcalc version comes with detailed help files, which can be accessed by pressing the F1 key. Also, more information may be found in our website. If you encounter a problem about product order, install, uninstall, etc., you can get answer at our website's technical support page.

If your problem has not been resolved, please refer our website's contact us page, or direct your messages to support@hexprobe.com.

If you want to report a bug, please include the following information:

  1. What version of Windows are you running (Windows 98/ME/NT/2000/etc.)?
  2. What version of Hpmbcalc are you running (to see what version Hpmbcalc you have, choose About Hpmbcalc from the Help menu)?
  3. Is the problem reproducible? If so, what are the steps necessary to reproduce the bug?
  4. If a dialog box with an error message was displayed, please include the full text of the dialog box, including the text in the title bar.